Support
Answers to common questions and ways to get in touch.
Frequently asked questions
Why are some of my transactions missing?+
The App reads messages from the MPESA sender. If a transaction SMS was deleted before the first sync, or if it uses a format the parser doesn't recognise, it will be skipped. Tap the sync icon on the dashboard to re-import.
The app asks for SMS permission — is it safe?+
Yes. The App only reads messages from the MPESA shortcode and has no internet permission. It cannot upload anything. See the Usage Policy for full details.
How do I change or remove my PIN?+
Open the app → Profile tab → Security section → Change PIN or Disable PIN.
Can I export my transaction data?+
Export is not available in the current version. It is planned for a future release.
The balance shown is wrong.+
The balance displayed is taken from the last M-Pesa SMS that includes a balance figure. If the most recent message didn't include a balance (e.g. some Lipa Na M-Pesa receipts), the previous balance is shown.
How do I delete all my data?+
Uninstall the app. All data is stored locally and is removed when you uninstall. See the Data Deletion page for details.
Still need help?
Typical response time: 1–3 business days.